Refund policy

At oisheworld.com, we truly value our customers and strive to provide a seamless shopping experience. Our priority is to ensure that you receive high-quality products in perfect condition, and that you feel confident purchasing from us. However, we also understand that sometimes things may not go as expected — whether it’s due to damage during transit, a defective item, or a change of mind.

That is why we have designed this comprehensive Return and Refund Policy, specifically for our customers shopping in the Electronics and Gadgets category. This policy outlines in detail how returns, exchanges, and refunds are handled so that you can shop with complete peace of mind.

1. General Guidelines

This Return and Refund Policy applies to all products purchased directly from oisheworld.com.
By placing an order with us, you agree to comply with the terms of this policy.
Please note that certain items may be non-returnable or non-refundable due to hygiene, safety, or licensing reasons (detailed below).
Our policy complies with applicable Indian consumer protection laws.

2. Eligibility for Returns

To qualify for a return:

The item must be unused, in its original packaging, with all tags, manuals, warranty cards, accessories, and invoices intact.
You must notify us of your intent to return within 7 days of delivery.
The product must not fall under the list of non-returnable categories (see Section 6).
Proof of purchase (order number, receipt, or invoice) is mandatory.

3. Acceptable Reasons for Return

We accept returns under the following conditions:

Defective or Damaged Products
- If your electronic gadget arrives damaged, defective, or non-functional, you can request a return or replacement.
- Proof of damage (photo or video) must be provided at the time of reporting.
Wrong Product Delivered
- If you receive a product that is different from your order, you can request an exchange or refund.
Incomplete Product Delivery
- If certain parts or accessories are missing, we will arrange for the missing parts or offer a replacement/refund.
Quality Concerns
- If the product does not match the description or quality promised, you may raise a return request.

4. Non-Eligible Reasons for Return

We cannot accept returns in the following cases:

Damage caused by improper use, mishandling, or accidents.
Products altered, repaired, or serviced by unauthorized personnel.
Items returned without original packaging, accessories, or invoices.
Products purchased during clearance or special discount sales marked “No Return/No Refund.”
Normal wear and tear, including battery drainage, minor scratches, or slight packaging damages.

5. Time Frame for Returns

Return Request Period: Within 7 calendar days from the date of delivery.
Pickup/Drop-off Timeline: Once your return request is approved, the item should be handed over to our courier within 3 business days.
Inspection Period: After receiving the product, our team will inspect it within 5–7 business days.

6. Non-Returnable Items

Certain products cannot be returned due to safety, hygiene, or licensing reasons. These include:

Opened earphones, headphones, or earbuds (unless defective).
Personal care electronics such as trimmers, electric shavers, or massagers once used.
Software, downloadable products, or digital licenses.
Memory cards, pen drives, or storage devices once opened (unless defective).
Items explicitly marked “Final Sale” or “No Return.”

7. Refund Process

Once your return is approved and the product passes inspection, refunds will be processed as follows:

Original Payment Method: Refund will be credited back to the same payment mode used at checkout (credit card, debit card, UPI, wallet, net banking).
Timeline: Refunds are usually processed within 7–10 business days from approval.
COD Orders: For Cash on Delivery, refunds will be issued via bank transfer or UPI to the account details shared by you.
Partial Refunds: In certain cases (e.g., missing accessories), a partial refund may be issued instead of a full refund.

8. Exchange Policy

If you prefer an exchange instead of a refund:

Replacement will be provided for the same product (subject to availability).
If the replacement is not available, you may choose another product of equal value, or receive a full refund.
Exchanges must meet the same eligibility conditions as returns.

9. Order Cancellations

Orders can be cancelled only before shipment.
Once shipped, cancellations are not possible — you may initiate a return after delivery under this policy.
In rare cases where we cannot fulfill an order, we reserve the right to cancel it and issue a full refund.

10. Shipping Costs on Returns

If the return is due to our error (wrong product, defective item, missing parts), we will cover all return shipping costs.
If the return is due to customer preference (change of mind, dislike of product), the customer must bear the shipping charges.
In case of prepaid orders, original shipping charges (if any) are non-refundable.

11. Steps to Initiate a Return

Contact Us at:
- 📧 Email: oisheworld@gmail.com
- 📞 Phone: 6297447746
- 📍 Address: Amta Dakshin Para, P.O. – Amta, P.S. – Amta, District – Howrah, Pin – 711401
- GST No: 19AWEPG4381Q1ZW
Provide the following details:
- Order ID
- Product name and description
- Reason for return
- Supporting images/videos of defects/damages
Our support team will respond within 24–48 hours with next steps.
If approved, our logistics partner will arrange a pickup or guide you to drop off the item at the nearest hub.

12. Warranty Coverage

Many of our electronics and gadgets come with a manufacturer’s warranty.
Warranty claims must be raised directly with the manufacturer (details usually available in the product box).
We are always available to guide you through the warranty process.

13. Customer Responsibilities

To ensure smooth returns and refunds:

Do not discard the original packaging until you are satisfied with your purchase.
Keep invoices, warranty cards, and accessories safe.
Use the product as per the provided instructions. Misuse may void your return/refund eligibility.

14. Our Commitments

Transparency: Clear communication at every step of the process.
Fairness: Returns/refunds handled without unnecessary delays.
Customer Support: Friendly assistance via email and phone.
Compliance: Policy aligned with Indian e-commerce guidelines and GST regulations.

15. Frequently Asked Questions (FAQs)

Q1. Can I return a product if I don’t like it after using it once?
No. Products must be unused and in original condition to qualify for return.

Q2. What if I received a product with minor scratches on the box?
Packaging damage alone does not qualify for a return unless the product inside is damaged or defective.

Q3. How long does it take to get my money back?
Refunds are processed within 7–10 business days once the product passes inspection.

Q4. Can I exchange my gadget for a different model?
Exchanges are only possible for the same model. If unavailable, you may choose a refund or another product of equal value.

Q5. Do I need to pay for return shipping?
If the return is due to our fault (wrong/damaged item), shipping is free. Otherwise, you may need to bear the cost.

16. Legal Disclaimer

oisheworld.com reserves the right to amend or update this Return and Refund Policy at any time without prior notice.
Disputes, if any, shall be subject to the jurisdiction of Howrah District Court, West Bengal, India.
This policy is written in accordance with the Consumer Protection Act, 2019 (India) and applicable GST laws.

17. Contact Information

For all queries, returns, and refunds, please contact us:

📧 Email: oisheworld@gmail.com
📞 Phone: 6297447746
📍 Address: Amta Dakshin Para, P.O. – Amta, P.S. – Amta, District – Howrah, Pin – 711401
GST No: 19AWEPG4381Q1ZW